Exportal
Support

Need a hand? Just email us.

Exportal is built and maintained by a solo developer. Every message lands in a real inbox — no ticket portal, no auto-responder, no chatbot. Bug reports, feature requests, and "how do I…" questions all go to the same place.

Replies in 24–72h English & Español Local timezone: ART (UTC−3)

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Or email support@exportal.dev directly.

Before you write — quick checks

Most reports land in one of these four buckets. A 30-second look here often saves a round-trip.

Pairing isn't working between VS Code and Chrome

In VS Code, run Exportal: Show pairing token from the command palette → click Copy and open Chrome. The Companion auto-detects the token from the URL fragment and shows "Done — All connected" on its options page.

The Companion icon shows OFF, AUTH or OLD

OFF means VS Code isn't running, or the Exportal extension isn't active. AUTH means the pairing token is invalid — re-pair from the Bridge status panel in the Exportal sidebar. OLD means the VS Code extension is outdated — update it from the Marketplace.

Where are my exported chats saved?

In <workspace>/.exportal/<timestamp>-<slug>.md. Add .exportal/ to your .gitignore if you don't want to version them. For Claude Design exports, the generated files (HTML, JSX, JSON) live in a sibling folder of the .md.

Reporting a bug — what should I include?

VS Code extension version, Companion version, the steps to reproduce, and (if relevant) the output of Exportal: Show logs. A screenshot or a short screen recording helps a lot. If the bug is on a specific chat, mention whether it's claude.ai, claude.ai/design, or chatgpt.com.

Resources

Most of what you need is one click away on the repo.